Claims Manager - Remote

Overview:

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Claims Manager. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

• Manage and direct the activities of the Claims Department to ensure compliance with internal policies and procedures, investor guidelines, and applicable state/federal laws and regulations
• Ensure appropriate controls are in place for key tasks/job functions in each area to ensure compliance with investor, insurer, client, and company policies, procedures, and requirements
• Set appropriate goals for the department and ensure they are in line with management and corporate goals
• Manage, coach, counsel and develop subordinate staff
• Ensure adequate staffing, training, and development of all staff members
• Ensure policies and procedures for all areas are reviewed and updated quarterly as needed and sent to quality control for review
• Prepare and distribute monthly management trend reports to report results and key activities in all areas
• Participate in client calls as scheduled to discuss loans within the claims pipeline
• Review/confirm accuracy of monthly report cards to vendors outlining their overall performance and level of compliance with company requirements
• Review and confirm vendor monthly billing
• Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training
• All other duties as assigned

• High School Diploma or equivalent required. Bachelor’s degree preferred.
• 7+ years of experience in default mortgage servicing and/or the legal field with a significant degree of technical knowledge in default administration and investor/insurer guidelines and compliance
• 3+ years of managerial experience
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing for HUD, FHLMC, FNMA, and VA
• Strong knowledge of foreclosure process and appropriate guidelines
• Strong negotiation and mediation skills; ability to structure a negotiation that serves the best interests of LoanCare
• Strong leadership and management skills
• Strong analytical, problem solving, research, interpretive, and decision-making skills.
• Strong knowledge of LPS-MSP (Mortgage Servicing Platform)
• CMAX knowledge preferred
• Ability to communicate and work with all levels of management
• Ability to motivate and train staff
• Ability to manage time and priorities wisely
• Ability to take initiative and work under minimal supervision; ability to work under time pressure and juggle multiple priorities and deadlines
• Ability to meet client, department, and investor standards regarding job knowledge, quality, efficiency, initiative, teamwork, customer service, productivity, and overall performance
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications, specifically Excel and Word
• Ability to maintain strict confidentiality

WORK FROM HOME

About remote employment …

LoanCare provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.

As an added benefit for remote employees, we offer exciting engagement opportunities, such as fitness classes, contests, and fun seminars/learning activities that you can participate in from the comfort of your own home

We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description.

WHO WE ARE

About us … 

LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

ESSENTIAL FUNCTIONS

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.

PHYSICAL DEMANDS

Sitting up to 90% of time

Walking and standing up to 10% of time

Occasional lifting, stooping, kneeling, crouching, and reaching.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.