Job Description
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you'll be part of
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Job Description
- Ensuring the fulfillment of the team’s expected service level.
- Managing performance and skill evaluations of employees.
- Tracking career paths to enable personal development in accordance with business goals.
- Leading employees with various professional competencies.
- Managing daily operational tasks.
- Monitoring the execution of tasks, ensuring the appropriate workload / work distribution within the team.
- Managing resources (work schedules, holidays, substitution plans).
- Employee lifecycle management including: hiring, selection of talents, performing job interviews, onboarding, regular dialogues with employees, continuous development.
- Transferring operational and other relevant business information towards the team.
- Ensuring welfare of the team: enabling efficient teamwork and conflict handling.
- Tracking the productivity and operational performance of the team, setting targets, executing corrective actions when needed.
- Ensuring the efficient use of corporate assets; applying proper processes, methodologies, and standards.
- Handling of occasional management processes (self-governance and responsibility).
- Performing work in international teams, in an integrated, virtual work environment.
- Regularly evaluation performance of the team members.
What We Offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Nokia maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Nokia’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Join us and be part of a company where you will feel included and empowered to succeed.
How You Will Contribute And What You Will Learn
What you will learn and contribute to
Are you passionate about solving problems?
As part of our team, you will:
- Build / ramp-up and manage a cross functional Technical Sales Remote Support (TSRS) team focused on the CNS ECE Solution portfolio.
- Define, agree and document team as well as individual responsibilities and targets alongside the CNS ECE BC mission.
- Define, agree and monitor team and individual KPI's and regularly report KPI status to the Head of TSRS.
- Ensure the team delivers on agreed work packages with internal and external key stake holders meeting agreed timelines in excellent quality.
- Ensure, measure and incentivize effective information sharing within the team as well as with other Nokia / external key stake holders.
- Identify and manage conflicts inside the team as well as tackle relevant escalations with the team's key stake holders.
- Strictly adhere to NOKIA's sell & CNS processes.
Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)
Key Skills And Experience
Your skills and experience
You should have:
- Experience in supervising and directing people and other resources to achieve specific end results within limited timeframes.
- Great communication and interpersonal skills, with the ability to inspire and lead a highly motivated and competitive team.
- Experience in managing the high volume of work and the capacity.
- Ability to think strategically but are also able to get deep into the detail.
- Excellent organizational and teamwork skills.
- Responsibility, self-reliance and punctuality.
- Excellent interpersonal and presentation skills.
- 5-7 years of work experience in sales support, product management, professional services, pre-sales, sales engineering, consulting or similar.
- Fluent English excellent verbal and written communication skills required.
- Ability to work under pressure and meet critical timelines.
- Creative ‘out of the box’ thinker.
- Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed.
- Knowledge of CNS Enterprise Campus EDGE portfolio and services is an advantage.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
