US Client Engagement Associate - WFH (Digital Marketing/Data/Media Agency)

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Founded in 2004, our partner provides cloud-based marketing data integration services to some of the world’s most sophisticated global advertisers. As marketing channels proliferate, so do the data sources marketers must examine to quantify results and guide strategy. Their services make marketers more efficient and successful by providing a single view of overall marketing performance with actionable insights on what works and what doesn’t. Their platform automatically collects and reconciles disparate data, making it immediately available to fuel a wide variety of analytical and visualization tools.

About the Role

The Client Engagement Associate will serve as a trusted advisor to our clients, ensuring they realize the maximum return on their investment and understand how to use our platform to drive marketing decisions. The role focuses on user training, support case management, client relationship management, and monitoring platform operations and usage. This position is part of our partner's Client Engagement team, requiring initiative, a commitment to exceeding expectations, a passion for continuous improvement, and a strong work ethic.

What you’ll do

• Develop a complete understanding of our partner's platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
• Provide support, training and daily operations for client users and their vendor partners.
• Perform ad hoc data analysis, research and QA as required to ensure data integrity and resolve existing or potential data issues.
• Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
• Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.
• Support Senior Client Engagement team members and key client contacts with weekly status meetings, resource development and ad hoc requests.
• Maintain documentation of reporting data logic, new developments in the Platform and user accounts.