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BSS Trainee

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Recent graduate preferred, Business admin student.

Key responsabilities:

  • Process inbound/outbound calls
  • Provide remote troubleshooting support
  • Create ticket requests
  • Communicate technical information effectively
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HR Profile
2 - 10 Employees
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Job description

HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an BSS Trainee, for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia.

Objective: 

  • You will be responsible for remotely troubleshooting our customers' heating, lighting and cooling equipment to reduce energy costs and optimize equipment performance.

Main Responsibilities

  •  Process Inbound and outbound Call Center Phone calls.
  •  Create and process Ticket Requests documenting work performed.
  •  Remote Troubleshooting skills utilized to respond to and proactively address issues from
    customer Building Automation Systems and Facilities.
  • Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.

It will be a good match if you have:

  • Training Preferably recent graduates from university or institute. Student of
    business administration.
  • Work experience Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for
    4 days, with opportunities for overtime.
  • Knowledge Ability to prioritize and execute tasks effectively in a high-pressure
    environment, focused on providing solutions.
  • Capability to communicate technical information in an accessible
    manner to non-technical personnel.
  • Platforms Language proficiency, native Spanish and advanced English (C1).

Benefits package:

  • 100% remote work.
  • Flexible schedule.
  • Day off on your birthday.
  • Reduced hours on Fridays.
  • Superior vacation days.
  • Sick leave days.
  • Moving day off.
  • Support for studies, training, and languages.
  • Referral program.

IMPORTANT: When applying for the position, we ask that you submit your video presentation in English.

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

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