Health Care Call Center Representative II and III

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Health Care Call Center Representative II and III

This position requires schedule flexibility to work an 8-hour shift with shifts starting at 11am and 12pm, working one day during the weekend. Days off may not be consecutive.

Locations: Currently offering a Remote Work Schedule within the following markets: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Missouri, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington State, Wisconsin

Get To Know The Team: 

As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues, and assisting with pharmaceutical and/or medical health transactions. This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers.

Why You Will Love It Here!  

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans 
• Your Future: 401k Matching Program, Professional Development Reimbursement  
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays 
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave  

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity 
• Training: Hands-On, Team-Customized, including SS&C University  
• Extra Perks: Discounts on fitness clubs, travel and more! 

What You Will Get To Do: 

• Responds to inbound phone calls and processes customer inquiries/requests into the appropriate system or database.
• Research, resolve, and respond to inquiries and problems of a more complex nature.
• Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.
• May be responsible for providing on-the-job training for newer associates.
• Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance.

What You Will Bring: 

• High School Diploma or equivalent.
• Flexibility to work evenings, weekends, and holidays required.
• For Level II Reps: 1 year of high-volume call center required.
• For Level III Reps: 1 year of healthcare call center experience and demonstrated knowledge of Medicare required.
• Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management.
• Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows based environment.
  • Experience using Teams, Excel, Outlook.
  • Knowledge of VPN, clearing cache, recycling modem/router.
• High speed internet with ability for wired connection as needed.
  • Minimum speed required: 300 mbps download/10-20mbps upload.             
  • Ability to upgrade internet speeds upon hire if they do not meet the required criteria.
• Work space in your home to attend training and work without interruption.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.