It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
This is a fully remote role based in the United States.
Job Summary: Storage Commander, part of the Fullsteam organization, is looking for an experienced Software Engineer to support their vertical. As a Software Engineer on this team, you will design, develop, and maintain computer software for in-house and customer facing applications and perform hardware and software testing of customer facing products.
You will collaborate closely with cross-functional teams, providing valuable insights to improve product functionality and reliability. The role demands strong technical expertise, exceptional problem-solving skills, and effective communication to deliver high-quality support services.
Primary Responsibilities:
- Develop and maintain software programs for in-house and customer facing programs.
- Perform data migration from competitor’s software to the company’s products.
- Perform quality assurance testing of software products.
- Problem Solving: Analyze complex problems, identify root causes, and develop effective solutions in a timely manner. Collaborate with cross-functional teams to escalate issues when necessary and follow through until resolution.
- Customer Communication: Provide clear and concise technical guidance to users with varying levels of technical expertise. Ensure exceptional customer service and establish strong relationships to enhance user satisfaction.
- Documentation: Create and maintain detailed technical documentation, including troubleshooting guides, FAQs, and best practices, to assist users in resolving common issues independently.
- Testing and Bug Reporting: Perform quality assurance testing of software products and new features. Replicate reported issues in a controlled environment to accurately identify and document software bugs.
- Training and Knowledge Sharing: Provide training sessions and workshops for clients and internal teams to ensure they can effectively utilize the software's features and troubleshoot minor issues.
- Monitoring and Alerting: Monitor system health and performance to proactively identify potential issues and implement preventive measures. Utilize monitoring tools to ensure software uptime and stability.
Primary Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proficient at maintaining source code in VB .NET, C#, JavaScript, Angular, Django, Redis, Postgres, React UI and ASP languages.
- Prior experience with Structure Query Language and Microsoft SQL databases.
- Strong problem-solving, critical thinking, time management, and decision-making skills with a logical approach to identifying and resolving technical issues.
- Proficiency in various operating systems (Windows, macOS, Linux) and a deep understanding of software architecture and networking concepts.
- Familiarity with programming languages, debugging tools, and software development lifecycle is a plus.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Customer-centric mindset with a passion for delivering exceptional customer service.
- Ability to multi-task, work independently and collaboratively in a fast-paced, dynamic environment while maintaining attention to detail and quality standards.
Final candidate must be able to pass a background check.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
