Offer summary
Qualifications:
Availability 7AM - 7PM CST, 1 year technical support experience, Certification: Microsoft, A+ or Network+, Knowledge of IT items and software products, Strong communication and multitasking skills.
Key responsabilities:
- Answering support calls and documenting information
- Analyzing and troubleshooting customer requests regarding IT
- Assisting with installation, setup, and configuration of software
- Responding to customer requests in a timely manner
- Collaborating with IT team to achieve goals