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Remote Customer Success Manager

78% Flex

FULLY FLEXIBLE

Remote:

Full Remote

Work from:

Mexico, United States

Offer summary

Qualifications:

Proficient in English; multilingualism a plus, Exemplary sales and communication skills.

Key responsabilities:

Research destinations and travel needs
Organize and sell travel itineraries
Handle unforeseen issues and refunds
Maintain key relationships and financial documents
Ask for help when needed

Magical Destinations Travel by Amy Small startup https://www.magicaldestinationstravel.org

See more Magical Destinations Travel by Amy offers

Job description

Your missions

We are currently seeking an agent to join our team. As a family-owned agency, we take pride in providing the most customized and personalized services for all types of vacations. As an agent with us, you will work with a variety of vendors to plan vacations ranging from theme park vacations, honeymoon getaways, destination weddings, bachelorette parties, cruises, all-inclusive resorts, and much more. Your main goal is to make every vacation stress-free and enjoyable for our clients. We are looking for someone who is dedicated to providing top-notch customer service, has excellent communication and organizational skills, and is comfortable working in a fast-paced environment.

Responsibilities:
• Research various destinations and needs of travel regarding prices, customs, weather conditions, reviews, etc.
• Diagnose the clients' specifications and suggest suitable travel packages and/or services • Organize travel from beginning to end
• Supply travelers with pertinent information and useful travel material
• Collect deposits and manage client payments
• Use promotional techniques and prepare promotional material to sell itineraries and tour packages
• Handle unforeseen issues and determine eligibility for credits/refunds
• Maintain relationships with key persons
• Keep financial statements and documents
• Ask for help and guidance when needed
• Proficiency in English; multilingualism is a plus
• Exemplary sales skills and customer-oriented approach
• Well-versed in various areas of travel (Domestic, international, business, holidays, groups, individual, etc)
• Ability to present, persuade, and communicate effectively
• Demonstrate ability to handle crises

Benefits:
• Travel perks
• Opportunity to work with the best vendors
• Flexible Schedule
• Full training provided so no experience is necessary
Requirements:

• Must have a reliable internet connection computer or smartphone
• Must be available to attend live and recorded trainings and meetings
• Must be self-motivated, have a positive attitude, and will be willing to learn and adapt
• Must be able to work independently, but are you passionate about travel and love helping others create unforgettable experiences
This is a 1099 position. By applying, you acknowledge that you are aware this is a commission-based, 1099 position.
• Flexible schedule Schedule: • 4 hour shift • Day shift • Monday to Friday • Weekends as needed