Offer summary
Qualifications:
5+ years customer service/account management experience, 3+ years supervisory or managerial experience, Strong leadership, communication, and analytical skills, Experience in manufacturing industry and supply chain management, Proficiency in SAP and CRM systems, Microsoft 365.
Key responsabilities:
- Lead and develop Customer Success team
- Monitor performance, implement process improvements
- Resolve critical customer issues, manage escalations
- Foster strong relationships with internal and external customers
- Collaborate with cross-functional teams to meet customer needs