E-commerce Customer Service Specialist

Our client is renowned for their dynamic and innovative approach to online retail, offering a wide range of electronics and technology products through major e-commerce platforms. The company is committed to leveraging cutting-edge marketing strategies to enhance product reach and customer engagement.

Join our client's team, a leading provider in the online retail space, as an E-commerce Customer Service Specialist.

Key Responsibilities:

Customer Dispute Management:

• Address and resolve customer disputes by leveraging comprehensive knowledge of company policies and marketplace/merchant guidelines.

• Handle disputes related to a variety of issues, including:

• Items not received

• Return requests

• Items not as described

• Unrecognized transactions

• Missing or damaged items

• Craft and edit response drafts to ensure effective communication and resolution of disputes.

• Ensure timely management and resolution of all disputes.
  

Documentation and Support:

• Provide supporting documentation for dispute resolutions.

• Maintain accurate and detailed records of all dispute interactions and resolutions.

Requirements:

Technology and Automation:

• Proficiency in utilizing the company’s proprietary technology and automation tools.

• Ability to manage and prioritize multiple tasks using internal systems.

Interpersonal and Communication Skills:

• Excellent interpersonal skills with a strong ability to work collaboratively within a team.

• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.

Adaptability and Problem-Solving:

• Ability to thrive in a fast-paced technology-driven environment.

• Demonstrated analytical skills with the ability to exercise good judgment and initiative.
  

Qualifications:

• A college degree is preferred, but equivalent industry experience will be considered.

• Above average computer proficiency and the ability to quickly learn new software and systems.

Preferred Attributes:

• Strong attention to detail and organizational skills.

• Ability to maintain composure under pressure and handle difficult customer interactions professionally.

• Commitment to continuous improvement and willingness to take on additional responsibilities as needed.

Qualifications:

• 3-5 years of experience in DTC marketing, with a focus on e-commerce.

• Proven track record in enhancing UI/UX for e-commerce platforms.

• Experience with Shopify store management and optimization.

• Proficiency in using Klaviyo for email marketing, with a knack for creating engaging content with provided assets.

• Strong analytical skills, with experience in using data to drive e-commerce growth.

• Excellent problem-solving abilities and attention to detail.

• Availability to work EST hours is required

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets