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Lead Process Engineer

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

6+ years in Configuration Management, Bachelor’s degree in related field, ITIL 3 or 4 Certification preferred.

Key responsabilities:

Establish, develop, plan, and empower Configuration Management processes
Provide technical support for data analytics inquiries

ICONMA Human Resources, Staffing & Recruiting Large https://www.iconma.com/

1001 - 5000 Employees

See more ICONMA offers

Job description

Lead Process Engineer

Location: Remote
Duration: 12 Months with possible contract to hire

Job Description:
The Configuration Management Process Lead is responsible for the overall quality and governance of the configuration management process within the organization.
This role will provide the IT organization with oversight and guidance support of the associated end to end CMDB processes.
This will be accomplished by working with the IT leadership and relevant stakeholders to implement and manage best practices, process, standards, and policy.
The Configuration Management Process Lead has an advanced understanding of Configuration Management Processes as well as the methodologies and techniques needed to guide an organization to the successful attainment of key KPIs and overarching goals of IT Operations.
The ideal candidate will also have a strong understanding and technical competencies with the Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform.

Minimum Work Experience:
6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.

Qualifications
Process Lead:
Establish integrated and systematic processes in support of related Configuration Management processes.
Develop the organization's expertise in the Configuration Management processes and methods.
Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment.
Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes.

Maintenance:
Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.

Communication:
Develops partnerships with the consumers of the data analytics to understand business needs.
Trains on provided reports and dashboards, policy, process, standards, and best practices.

Minimum Formal Education Required for this Position:
Bachelor’s degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience.

Certifications
Required:
Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience.

Preferred:
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – Discovery

Top 5 Required Skills
ITIL and ITSM Processes
Attention to Detail, Analytical Skills
Communication and Collaboration
Problem Solving and Troubleshooting
ServiceNow – CMDB, Discovery, CSDM, Platform knowledge (foundational)

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.