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Service Desk Technician - 100% Remote after training

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong customer communication and interpersonal skills.

Key responsabilities:

  • Frontline IT Help Desk support (phone, tickets)
  • Technical support via remote methods
Conexess Group logo
Conexess Group Information Technology & Services SME https://www.conexess.com/
51 - 200 Employees
See more Conexess Group offers

Job description

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Your missions

Service Desk Technician - 100% Remote after training
Job Description:

  • Being the first line contact for IT Help Desk interactions with the business – answering the help desk phone line and being the first response to tickets. With a focus on excellent customer service and quick remediation.
  • Note customer problems and log information in Service Now ticketing system.
  • Gather information regarding problems that cannot be solved by Tier 1 so that problems can be escalated to the proper team.
  • Provide technical support for all IT issues via remote support, instant messaging, phone, and email.
  • Handle technical requests such as password resets, software installs, and other service requests.
Qualifications
  • Must possess strong customer communication and interpersonal skills sufficient for daily interaction with company team members and delivery of superior customer service.

 

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • interpersonal-communications

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