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Application Delivery Manager, ITIL, SDM Productivity Tools, Remote working (h/f)

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Full Remote
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Offer summary

Qualifications:

3+ years experience as Application/Delivery Support Manager, ITIL certification or strong ITIL knowledge.

Key responsabilities:

  • Own and ensure end-to-end service delivery in an ITIL environment for multiple applications
  • Build strong relationships with internal customers, support teams and providers
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emagine Large https://www.emagine.org/
501 - 1000 Employees
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Job description

Are you an Application / Delivery Support Manager experienced in supporting a global organisation?

emagine is looking for your skills to join a squad responsible for Productivity, Collaboration, Documentation tools.

Applications supported by the squad include: Accolade (Biarritz and Wego), WAVE, Gotit, IsEazy, Vyond, Wevideo, DeepL, Digital business cards.

Key Skills:

  • Application / Delivery Support Manager with 3 plus years’ experience
  • ITIL certified or excellent knowledge of ITIL practices
  • Strong customer service, project management, and quality control skills
  • Effective communication skills with stakeholders at all
  • Autonomous, ability to work remotely in a collaborative and multicultural environment
  • Ability to analyse functional and technical needs
  • Appetite for new technologies and willing to learn new concepts
  • Solid problem-solving skills
  • Fluent in English, French nice to have

Key Tasks:

  • Own several Productivity and Collaboration applications and solutions
  • Ensure end-to-end service delivery in an ITIL environment
  • Contribute to the development, implementation and execution of procedures
  • Build strong relationships with internal customers, end-users, support teams and providers
  • Assist the continuous improvement by identifying and collecting service enhancements
  • Regular meetings with the providers to suggest new features for application elevation
  • Maintain a service portfolio and identify the right solution for the right usage
  • Contribute to the applications landscape rationalization
  • Responsible for product’s budget forecast and contract follow-up
  • Provide Level 2 support
  • Handl critical incidents and problems with providers
  • Carry out studies and projects and oversee implementation

For full project details please apply with your latest CV or call Brendan with your questions.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Open Mindset
  • Quality Control
  • Analytical Thinking
  • Customer Service
  • Relationship Building

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