Offer summary

Qualifications:

Degree in business-related field, At least 3 years customer care or sales experience, Fluent Russian & Uzbek with excellent English skills.

Key responsabilities:

Maintain relationships with clients

Handle client inquiries via live chat, email, and phone

Promote products/services to clients

Ensure compliance with legal guidelines and company procedures

Set targets for team members, monitor performance, provide feedback, and share knowledge

Job description

Russian and Uzbek - Speaking Senior Client Relations Managers

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on potential clients.

Handle client inquiries via live chat, email, and telephone, ensuring a high level of service.

Conduct personal clientele analysis and take necessary actions.

Promote available products and services to clients.

Ensure compliance with legal guidelines and company procedures and provide suggestions for system enhancements.

Set personal targets for team members, monitor performance, provide regular feedback, and share knowledge to keep the team motivated.

Recognize development needs, coaches, and develops team members as necessary.

Encourage team members to express ideas on improving individual and team performance.

Contribute to the team effort by achieving targeted results.

Always act in the best interest of the company and cooperate with the rest of the Client Relations team to perform business development.

Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.

Main requirements:

Degree in a business-related field.

At least 3 years of customer care or sales experience. Client handling experience in the financial services sector is a definite plus.

Fluent Russian and Uzbek speaker with excellent oral and written skills in English.

Strong people management skills.

Reliable, with integrity of character.

Outstanding communication and interpersonal skills.

Dynamic, innovative and target oriented.

Ability to multitask and prioritize.

Strong computer literacy.

Benefit from:

Attractive remuneration package plus performance related reward