eQuality Solutions
London, England
With over 35 years’ expertise, EW Group is the leading full-service diversity and inclusion consultancy. Part of the eQS group of companies, we are supported by a team of more than 100 diversity specialists, our training, analysis and consultancy programmes have been delivered to more than 3,000 organisations across 80 countries with clients including Mercedes Formula 1, The Economist Group, the BBC, Dyson, Adidas, Arsenal Football Club,
We are a small, dedicated team who work hard to support our clients make a difference in the context of building diversity and inclusion within their organisations.
We can promise you interesting, cutting-edge work which has real social value. We are committed to career development and support, and you will be offered the chance to be involved in all aspects of the business as we grow.
We work with companies from across the private, public and charitable sectors. We’re unique in the way we custom-build our work to the challenges that each client is facing. Companies want to work with us because of our long-standing reputation for delivering innovative, creative and impactful sessions.
We are committed to best practice in Diversity, Equity and Inclusion. Black, minority ethnic and disabled candidates are particularly encouraged to apply so we have the widest pool to choose the most suitable candidate from.
The Role
As senior project manager you will be responsible for leading and supporting colleagues within the team to deliver high-quality projects within specified time and cost constraints to create a positive impact to our clients. Your primary duties will include managing complex client relations, setting schedules, managing budgets, liaise with multiple consultants, to name a few. The successful candidate will work closely with the Head of Projects and other department heads to increase revenue, achieve productivity goals and contribute to the organisation’s overall success.
Your opinion matters, so we’ll love it if you come to the senior management team with ideas on how we can improve our processes and solutions.
We offer a hybrid working model; however you will be required to be in the office on some days, the ability to travel to our London office is required.
Key Responsibilities:
•Addressing vendor and client complaints in a respectful and timely manner, and ensuring that the organisation maintains a positive image and provides high-quality services
•Ensuring that employees have a dynamic and supportive workspace and the resources necessary to provide outstanding services to clients
•Provide quality assurance of all materials and support your direct reports in achieving and emphasising areas that require improvement in the future
- Ensure close working relationships with consultants, while matching them to the most appropriate projects.
•Working closely with the team to support the implementation of strategies and establish revenue goals
•Collaborating with executive-level Managers and providing relevant feedback about performance of individual employees and the department.
•Coordinating with clients and consultants as needed
•Managing key account (often large scale/complex) client projects from beginning to end
•Identifying, creating and editing the resources required to deliver the contract to the agreed scope and desired quality. Innovating new approaches and content/style ideas.
•Applying continuous improvement methods to our products and services and ensuring quality standards and profitability are met.
•Recognising sales and marketing opportunities and responding to up-selling and cross-selling opportunities with clients.
•Line management responsibilities, including regular 1:1s, workload allocation and management and supporting their personal development.
Person Specification
•You will be positive, practical and creative in your approach to your work with clients and with the team.
•You can work collaboratively, and you are a natural problem-solver.
•You are confident communicator and can demonstrate relevant previous experience.
•The pace of work is often high, as you will be responding to client needs. The successful applicant will be able to work to tight deadlines.
•You will be happy to take responsibility for managing your own workload, and for raising any workload issues with your line manager.
•You will inspire others in the team with their ability to overcome challenges in a positive way, develop their skills and knowledge and provide an inclusive, supportive and motivating environment in which they can flourish.
•You will have a genuine passion and belief that people are treated as equals, that people receive the dignity and respect they deserve and that their differences are celebrated.
Essential Skills and Experience
We’re looking for someone who demonstrates the following competencies.
•Experience of project and/or account management/coordination in a client-focussed environment
•Ability to provide high quality client service
•Ability to build rapport with colleagues, clients and consultants
•Good attention to detail
•Strong working knowledge of Microsoft Office
•Excellent verbal and written communication skills
•Active listening skills and analytical skills
•Ability to develop strategies and organise tasks
•Leadership and interpersonal skills
- Ability to use various project management software
•Working in a fast-paced environment
•Proven personal passion for EDI
Visa Sponsorship available for Overseas Candidates
Unfortunately we cannot sponsor candidates from overseas for this position or accommodate candidates who wish to work from home who live outside the UK.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £35,000.00 per year
Benefits:
- Company events
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- A-Level or equivalent (preferred)
Experience:
- Project Management: 2 years (required)
Work Location: Hybrid remote in London
