External Account Manager

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

Job Description: External Account Manager

As The External Account Manager, you will be responsible for the retention and growth of existing Customers within the North East Region. Working in conjunction with the extended account management team (Central Account Managers, Business Development Managers,  Retail Development Managers and Customer Services) to deliver against regional and UKI Fiscal Year targets. You will be expected to coach and support other members of the extended account management team where required.

As External Account Manager you will

• Manage Customer Price through the implementation of General & Individual Price increases. Improve Customer Pocket Margin & ensure Real Price improvement through minimizing erosion.
• Grow volume and profitability through seeking new opportunities in the customer base to increase wallet share, offer differentiated products and increase value through upselling.
• Identify optimization opportunities to ensure the correct mode of supply is applied  to meet business and customer expectations. Where appropriate engage with BDM’s (PG / LB / GGG) to drive this action.
• Ensure the security of the Customer Base through signed, valid & active contracts.
• Complete and archive accurately supply agreements, technical specifications, and associated contracts within the CRM system. Timely submission of all financially related documentation e.g. DDM.
• Ensure regular proactive stewardship of designated customers through visits using Application & Segment Specialists where appropriate.
• Participate actively in the management of Receivables for the region by collaborating closely with the extended account management team & credit control.
• Provide support for the MSU through activities such as Retail & Retention Campaigns.
• Utilise CRM to record all visit activity with details of key discussions to enable relevant interpretation of customer history by other team members.

What we are looking for?

• Strong commercial focus and good negotiations skills.
• Demonstrable track record & prior experience of selling or account management into business to business markets, using consultative and added value techniques.
• Self-motivated and self-directed with a desire and proven ability to achieve within a target driven environment. 
• The ability to communicate, interact and influence at all levels of customer organization
• Excellent team skills and capability of successfully developing win/win situations with peers.
• Energetic individual, willing to travel extensively within allocated area to maximize effective use of time.
• Use of IT to improve communication, business analysis and growth opportunities, which include but not limited to: Microsoft Office, CRM tool, SAP and Pricing tools.

We offer…

• Learning and development opportunities – providing resources and tools to help you realize your full potential.
• A competitive package – that recognizes the experience, skills, and abilities you bring to the company.
• A committed approach to sustainability – giving you peace of mind that you are working for a business that cares deeply about the environment and has set related performance goals.
• A positive experience – from recruitment to onboarding, development, and retirement. You will know you belong and matter at every stage.

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We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.