Payer Engagement Specialist II

Why Us?:

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Payer Engagement Specialist II - Remote is responsible for providing administrative support for all payer engagement notifications, e.g., new clinics, relocations, closures, TIN updates and acquisitions. This position will support new acquisitions and is also responsible for daily operation support, completing payer forms, sending weekly provider bulletins, and various other data verification activities as assigned.

• Notify payers of any Hanger Clinic changes; such as, address, tax ID, Medicaid numbers
• Work within Salesforce system, as assigned, to ensure integrity of data is clean
• Update provider information that is transmitted to large and regional payers
• Create and manage assigned work in Salesforce cases and review regularly  with manager or designee
• Distribute customized provider directories for large, national and regional payers
• Complete specific payer forms when the Clinic has a change of demographics
• Create cases to credentialing team for adding new clinics to payers as appropriate
• Confirm and track updates and submit case to add to Hanger billing system until project is completed
• Review, complete and return quarterly payer provider verification forms upon request
• Monitor payer central correspondence depository daily and disseminate to appropriate team members
• Produce reports and other ad hoc assignments as required

Minimum

• High School diploma or equivalent
• 2 years of related experience with payers
• Intermediate level user with Microsoft Excel and Word

Preferred

• 3 years of provider servicing/customer service experience
• Healthcare experience

• Excellent customer service
• Good verbal, written and organizational skills
• Familiar with various type of software applications; such as, Salesforce and Acrobat
• Attention to detail with the ability to quickly identify trends
• Able to multi-task and work independently in a time sensitive environment with a heavy workload
• Able to effectively interface with all levels of employee, management and external organizations
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $17.20 to $22.50 per hour + annual bonus: up to 5% of base pay depending on bonus criteria.  This pay range is posted to comply with wage transparency laws.  Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.  

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO