ServiceNow Engagement Manager

Thirdera is seeking a ServiceNow Engagement Manager who is experienced working with ServiceNow customers and has proven success estimating and managing scope, schedule and cost for complex ITIL and ServiceNow projects. The candidate will be fluent with current project management methods (agile, waterfall, etc.) and have the ability to leverage their key experience to align with client requirements and the environment.

What is Thirdera?

Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitisation and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitisation, automation, and partner expectation, all with and at the speed of NOW.

Responsibilities

• Act as ServiceNow leader and consultant to communicate Thirdera’s unique approach to fulfilling requirements
• Provide a single point of contact for customer projects, demonstrating exceptional communication and ensuring the highest level of customer satisfaction
• Coordinate, manage and ensure completion of all project tasks
• Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered
• Establish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievement
• Provide day-to-day support in a highly cross-functional organization. Be a “go-to” authority for the functional team on deployments and projects
• Contribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements.
• Drive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences
• Travel to customer sites as needed

Qualifications

• 5-7 years of previous experience in an Engagement Manager / Project Manager role
• Project estimation experience
• Ability to communicate to both technical and non-technical stakeholders
• Proven project history maintaining high customer satisfaction in complex environments
• Working knowledge of ServiceNow and ITIL
• Proficient with MS Office and other productivity and project management solutions
• Strong history of problem-solving

What’s in it for me?

• Opportunity to join the fastest growing pureplay ServiceNow Partner globally
• Work with some of Australia and Zealand's leading brands
• Amazing career opportunities as we continue to grow and open in new regions
• Flexible working arrangements