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Social Lab Operations Manager

72% Flex

Remote:

Full Remote

Contract:

Full time

Salary:

105 - 115K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

6+ years of relevant experience, Experience with social account management.

Key responsabilities:

Manage social marketing operations globally
Partner with teams to optimize channel safety program
Create onboarding processes and security protocols
Support staff queries related to channel safety
Onboard client teams to social media platforms

Advanced Systems Group, LLC SME https://www.asgllc.com/

51 - 200 Employees

See more Advanced Systems Group, LLC offers

Job description

Your missions

Description

About Us:

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.

We are Looking for:

The Ops manager will play a critical role across social marketing operations, security, and governance, and act as the primary POC and problem solver for the social channel managers across our clients.

Job Responsibilities:

Manage social marketing operations & governance globally, acting as the primary point of contact for all social marketers.
Partner with internal & external teams to optimize and implement a best-in-class channel safety program.
Create and maintain onboarding processes, security protocols, platform guides, and more.
Support Marketer queries and communications related to channel safety, trademark infringements, and registration of social channels
Support staff onboarding and offboarding of social channels
Oversee incoming requests and inquiries from our client coming in to team alias on a daily basis and triage as needed to support teams globally.
Onboard our client teams and supporting agencies to social media platforms and publishing & engagement tooling
Be the point of contact for social channel security & governance; update security requirements as needed and assist new users / teams in securely setting up social accounts as needed. Work with platform reps and support teams to support platform specific needs.

Qualifications and Experience:

6+ years of relevant experience
Experience with social account management and set up, including LinkedIn, Meta Business Suite (Facebook & Instagram), X/Twitter, etc.
Excellence in execution, agility, and detail management. Ability to balance multiple workstreams in a highly fast-paced environment, while maintaining excellent & timely communication.
Experience with security management for social channels
Ability to influence at all levels and work effectively across functions and geographies, clearly documenting work and enablement tools including guidelines

Creativity: You like to think big but know how to scope appropriately then execute effectively. You frequently "think outside the box" when facing challenges/problems.
Initiative: You are highly motivated, hard working, and take the lead on projects easily - and all with a strategic mindset.
Excellence in execution & agility: You’re able to balance multiple workstreams in a highly fast-paced environment. You also have a great attention to detail.
Communication: You’re a strong and thoughtful communicator and are comfortable interacting with a wide range of audiences from peers to senior leadership
Learner: you have the capacity to learn quickly and can seamlessly switch gears when necessary.
Problem Solver: You enjoy and excel at solving problems of ALL sizes. You are thoughtful about the situation at hand and escalate when necessary, bringing your own proposals for how to solve the problem to the table. You can be scrappy when necessary.

Compensation & Benefits:

Compensation range for this position $105,000-$115,000.

ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact [email protected] to request a full disclosure of the benefits offerings.

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.