Agency Operations Manager (Insurance Experience a Must) (Missouri)

Manager, Agency Operations

LOCATIONS: Candidates must reside and be able to travel within their geographic area. Territory sizes are dependent on the state the candidate manages.

• City to reside in: St. Louis, Missouri: Territory: Entire State of MO: Travel: 40%

SUMMARY:

We are seeking a Manager, Agency Operations position who will be responsible for growth of agency relationships to increase profit of GEICO and GEICO-affiliated products within an assigned area of responsibility. OVERSEES the development and execution of policies that cater to increasing agency relationships.

RESPONSIBILITES:

• Prospects, interviews, and approves new appointments to expand GEICO’s agency distribution.

• Manage agents within a designated area of responsibility using in person, virtual, phone, and email to build relationships, deliver trainings, and manage agency performance. Implements policies and procedures of the agency program.

• Takes national strategic initiatives and translates them into local goals and objectives; GAINS commitment and holds agents accountable for execution.

• Monitors the performance of agents in relation to goals, procedures, and guidelines.

• Counsels’ agents, and with leadership support, takes disciplinary action of agents up to and including termination.

• Delivers effective communications; assists agencies in developing local marketing plans and strategies to meet growth goals. Uses data analysis to prepare pre-call strategies to focus on the greatest opportunity within the designated area of responsibility and/or specific agency.

• Acts as subject matter expert on GEICO and GEICO-affiliated product, features, and tools. Research to maintain a clear understanding of competitor offerings to influence agents to sell our product.

• Evaluates agency performance and holds agents accountable for agreed upon action plans.

• Conducts training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition.

• In collaboration with leadership and the product team, develops efficient and effective growth plans utilized by agencies.

• Prepares department business plans, staffing projections and budgets. Requisitions supplies and materials necessary for efficient operation. Reviews plans and budgets periodically to achieve cost reduction where possible.

• Adheres to the GEICO Code of Conduct, company policies and operating principles.

• Meets attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.

REQUIREMENTS:

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking

• Must be able to speak in a clear, empathic, and professional manner via phone

• Must be able to meet in person and virtual

• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills

• Must be able to multi-task

• Must be able to learn and apply large amounts of technical and procedural information

• Compliance with GEICO’s driving standards and/or policy

• Valid driver’s license and auto insurance

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or 3 years sales or relevant insurance (claims preferred) experience

• Prior experience with driving sales results

• Prior experience working with different lines of insurance a plus (P&C, Commercial, Life/Health)

LOCATIONS: Candidates must reside and be able to travel within their geographic area. Territory sizes are dependent on the state the candidate manages.

• City to reside in: St. Louis, Missouri: Territory: Entire State of MO: Travel: 40%

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Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.