Salesforce Customer Support Agent (Japanese/English required)

This is a remote position.

Our partner is a pioneer in the fields of life science instruments, industrial automation, and test and measurement. With over 100 years of experience in monitoring and managing industrial operations, they support businesses in realizing their full potential by offering creative solutions.

The candidate for this role should expect to participate in continuing Salesforce implementation, enhancement, and post-go-live support activities as a Customer Support Agent.

You will be interacting with the technical English-speaking team in India and playing a crucial role in delivering efficient support services to Japanese consumers in this capacity. The ideal applicant will possess a solid language capability, have experience in the IT field (particularly in the area of IT support), and be familiar with Salesforce and the IT Service Management system (Service Now).

Duties:

• Assist Japanese clients with their Salesforce-related questions.
  

• Manage and resolve allocated tickets in accordance with Standard Operating Procedures (SOPs).
  

• When necessary, promptly escalate the problems to the next level.
  

• Serve as a liaison between team members who speak Japanese and English, promoting effective communication.
  

• Help with the creation and distribution of project updates and reports to stakeholders
  

• Apply your Japanese language proficiency to improve team communication effectiveness.
  

Requirements

• Education: A bachelor's or master's degree in computer science or a related IT field
  

• Fluent in Japanese, requiring at least a JLPT N2 certification
  

• English communication proficiency, B2 or above
  

• 2+ years of experience in Customer Support
  

• Excellent interpersonal and communication skills
  

• Having prior Service Now or Salesforce experience is a plus point
  

Benefits

• Remote working from Vietnam (or hybrid if located in Ho Chi Minh) following Japan Business Hours
  

• 13th-month salary
  

• Top-notch laptop and equipment
  

• Comprehensive insurance and tax coverage