Customer Service Representative (Work from Home)- Must Reside in Nashville or close by

CUSTOMER SERVICE REPRESENTATIVE  

*Successful candidates must reside in Nashville, TN or within 1.5 hour drive from Nashville, TN to be considered for this opportunity. Some of the training will be completed in Hermitage, TN.*

Systems & Methods, Inc. (SMI)

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned.

Requirements/Skills

•Must maintain a general understanding of policies and procedures
•Possess strong oral and written communication skills
•Knowledgeable in modern office practices, procedures and equipment
•Exhibit excellent Interpersonal skills using tact, patience and courtesy
•High School Diploma or equivalent required
•Must be proficient in data entry skills including keyboard, mouse and 10 key pad
•Must be able to type a minimum of 35 WPM.
•Basic knowledge of Microsoft Office

Perks:

• Paid Training
• $$$ Bi-annual bonuses to employees who qualify$$$
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, fun, and supportive work environment
• Coworkers who feel like family!!!

***This is a work-from-home position. You will be  some required time to train in the office (Hermitage, TN).***

Highlights:

• The hours are from 8am-4:35pm CST, Monday through Friday, some overtime required
• Pay rate: $14.00/hr

$40/month technology assistance/reimbursement

SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing. 

To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.