Billing & Collections Representative I

Are you a detail-oriented professional with a passion for finance and customer service? CopperPoint Insurance Companies is looking for a dedicated Billings & Collection Representative I to join our dynamic team. At CopperPoint, we pride ourselves on fostering a collaborative and innovative work environment. The Billing & Collections Representative I is responsible for accurate and timely customer billing utilizing knowledge of company products, processes, and internal resources, while also providing a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests.

Job Responsibilities:

• Learn a strong understanding of the Billing, Delinquency, and Collections processes.
• Respond to billing and collections inquiries from agents/brokers, insureds, and internal staff via phone and email.
• Research and resolve account disputes and billing discrepancies.
• Research and resolve suspense (unapplied) premium payments.
• Perform account reconciliations and transaction summary reviews.
• Process premium write-offs, credit memos, and other billing adjustments, as needed.
• Review and address requests to waive fees.
• Process return premium disbursements (refunds).
• Process select cash application transactions (payment reversals, payment transfers, modified payment distribution).
• Code and enter cash receipts into the billing system.
• Initiate non-payment notice of cancellations/rescind notice of cancellations/reinstatements.
• Document daily collections activity and provide status updates.
• Review past due reports, prepare collections related correspondence, and assist agents/brokers, insureds, and internal staff with collection issues.
• Ensure adherence to and compliance with all state and federal regulations and all company collection-related policies.
• Compile various collections reports for management to review.
• Confirm payments or negotiate payment arrangements.
• Collect on delinquent accounts via phone and email.
• Work with and assist external collections partners.
• Adhere to established service level expectations for handling time and quality.
  
  
  
  

Qualifications/Competencies:

• Bachelor’s degree preferably in Accounting, Business, Finance, or a related field.
• 1+ years’ experience in a professional work environment.
• Previous experience in accounting, billing, collections and/or insurance is a plus.
• Knowledge of the workers’ compensation and commercial lines insurance processes, including knowledge of underwriting and audit functions.
• Excellent problem-solving and research skills.
• Excellent organizational skills and ability to prioritize.
• Exceptional customer service and interpersonal relationship skills.
  
  
  
  

Salary Range:

• $43,000.00 - $60,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.
  
  
  
  

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan).
• Employees will accrue 0.0692 hours of Paid Time Off (PTO) per paid hour, which may total 18 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.