Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The Role and Team
A phenomenal opportunity exists within Medallia’s Research & Development PMO Team as we are looking for a Staff Technical Program Manager. This key leader will have a unique opportunity to directly impact Medallia’s strategic goals with a focus on product / feature development, rollout, and adoption. The position requires strong business partnering, leadership, planning, and risk management skills, with a high degree of business acumen in addition to a mastery of Program & Project Management and technical expertise.
Please note that this position is based in the US, reporting directly to the VP of R&D PMO.
Responsibilities
- Lead multiple concurrent Strategic Initiatives and programs varying in size/scope/complexity, spanning across several different teams and organizations.
- Take personal responsibility for the success and health of the Strategic Initiatives under your care and act as a change agent to drive operational efficiencies into process, people and tooling.
- Proactively manage technical challenges & risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.
- Maintain a deep, technical end-to-end understanding of the solution being built, its upstream/downstream dependencies and impacts, and the resulting customer journey experienced by our users.
- Be sought after by leadership for “the real story” and craft communications that can be consumed at different levels of the organization - from executive-level presentations to materials consumed by engineering/program teams.
- Propose solutions and consult on platform/roadmap changes. Champion long lasting architecture along with documentation.
- Shield team members by answering both technical and business-related questions on behalf of the team.
- Continually pursue delivery excellence by increasing team velocity, efficiency and throughput.
- Understand cloud-based software development, web services, APIs, and cloud computing.
- Amplify your impact by educating and mentoring the TPM and Engineering communities on program management best practices.
- Identify opportunities to improve execution of the organization as a whole, to increase engineering productivity through tools and process improvements.
Qualifications
Minimum Qualifications
- 8+ years of leadership experience in Product / Engineering / PMO
- 5+ years of experience working closely with C-level executives
- 5+ years of experience in Cloud / SaaS
- Demonstrated program management experience with large-scale initiatives leading broad programs across organizations in a matrixed, globally-diverse workforce
- Deep knowledge of Software Development & Product Life Cycle Methodologies and Go-To-Market
- Advanced understanding of SDLC, Project Management, Product Life-Cycle Methodologies, Best Practices, and how to apply them
- Advanced understanding of Jira / Confluence
Preferred Qualifications
- 8+ years of people management skills
- PMP, CSM, CPO, PgMP, IAPM, CISSP, ITIL, Six Sigma certifications
- Experience managing the creation of AI solutions and taking them to market
- Experience with hybrid cloud solutions
- Acquisition Integration experience
- Adept at cultural change management
- Ability to thrive and succeed in a dynamic environment not slowed down by ambiguity or competing priorities
- Able to effectively modulate the presentation of information based on your audience: everyone from a C-level executive to an Individual Contributor
Medallia is committed to equal pay and transparency. The annual base salary range for this position is $120,000 - $216,000 USD. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
