Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Senior Product Manager for Workforce Engagement Management will be responsible for driving the vision, strategy, and execution of our WEM portfolio. This role requires a deep understanding of quality management, agent performance analytics, workforce management, employee engagement, and contact center operations.

A successful candidate will collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to deliver innovative solutions that meet market needs and drive business growth.

Location: This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

Key Responsibilities:

Product Strategy & Vision:

Collaborate in the definition and communication of a clear product vision and strategy for the WEM portfolio
Conduct market research and competitive analysis to identify trends, opportunities, and threats.
Collaborate in the development and communication of a roadmap that aligns with the company's strategic objectives and market demands.

Product Development:

Work closely with engineering teams to prioritize and deliver new features and enhancements.
Work closely with OEM partner teams to prioritize and deliver new integrations and enhancements.
Manage the product lifecycle from concept to launch, ensuring timely and high-quality releases.
Gather and analyze customer feedback to drive continuous product improvement.

Stakeholder Collaboration:

Collaborate with marketing to develop go-to-market strategies, product positioning, and messaging.
Partner with sales and customer support to understand customer needs and ensure product adoption and satisfaction.
Communicate product plans, progress, and outcomes to executive leadership and other stakeholders.

Market & Customer Focus:

Engage with customers, prospects, and industry analysts to gather insights and validate product concepts.
Stay current with industry trends, best practices, and regulatory requirements impacting the WEM portfolio.
Act as a subject matter expert and thought leader in WEM both internally and externally.

Qualifications:

Education & Experience:

Bachelor’s degree in business, Computer Science, Engineering, or a related field.
3-4 years in a product management role, although experience in associated departments will be considered
Proven track record of successfully launching and managing enterprise software products.

Knowledge & Application:

Strong understanding of workforce management, employee engagement, and contact center operations.
Proficiency with product management tools and methodologies

#LI-CM1 #LI-Remote

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$111,800—$216,100 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Product Manger, Workforce Engagement Management

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