Virtual Assistant

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Virtual Assistant (WFH/Remote)

OFFER RATE: PHP 187.50 per hour (Part-time)

Working Hours: TBD (usually US hrs | Night shift)
Start Date: TBD

Job Role & Responsibilities:

• Enter Returns for service (RMA's) in NetSuite
  

• Create customer accounts in NetSuite when needed, update customer accounts with new information when presented
  

• Create information Cases in NetSuite
  

• Create invoice if necessary
  

• Follow up on RMA's not received back
  

• Follow up on payments for completed service
  

• Follow up on Loaner units 
  

• Export reports from NetSuite, unitize Excel to present information
  

• Complete tasks and Forms in WRIKE
  

• Possible order entry
  

• Customer communication via email.  
  

• Interact with the company's staff via emails.
  

Job Requirements:

• Prior Virtual Assistance experience 
  

• Basic computer knowledge with MS Office applications such as Excel and Outlook , NetSuite, Wrike 
  

• Customer Support experience
  

• Expectations for the role:
  

• Be able to be on time for their shift
  

• Be able to login at least 15 minutes early to set up the computer and system and be ready to work at scheduled time.
  

• Be able to communicate in English at a professional level with customers via emails