Technical Solution Consultant

Technical Solution Consultant

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

Hewlett-Packard Enterprise (HPE) is one of the world’s largest & most successful IT companies. With our corporate headquarters in Palo Alto, HPE is among the world's largest provider of IT infrastructure, software, services, and solutions to small-and-medium businesses and large enterprises including governments. We offer a diverse portfolio of products to more than 1,000 corporations and government clients in more than 90 countries. We know that our people and values are the most important elements in this success. We invest in your personal growth and development in an environment that will both challenge and reward you.

Hewlett Packard Enterprise (HPE) - Complete Care (CC) service, HPE's most comprehensive support solution tailored to meet customer’s specific datacenter support requirements, provides comprehensive support solutions to businesses that cannot tolerate downtime. Our strategic relationships facilitate highly customized offerings which meet our customers unique individual needs in protecting their critical business outcomes. Our customers pay a premium for CC Services because their business depends on us.

Advanced Solution Center (ASC) is critical support center having experts with all critical skills and mission critical mindset to restore the customer business in the shortest possible time.  Advanced Solution Center (ASC) provides skilled technical resources with the rapid response times designed specifically for Complete Care Customers. Maximizing solution availability and the performance of IT as a whole Advanced Solution Center delivers a combination of proactive and reactive support services through an ITIL-based (IT Infrastructure Library) framework of proven, integrated processes and best practices. We have an exciting opportunity for a technical solution consultant responsible for the end-to-end resolution of the critical issues faced by HPE Enterprise customers.

Roles and Responsibilities:

• Passion to lead the customers, Customer centric behaviors for technical support
• Thorough knowledge of solution customer’s IT/business environment while dealing with the critical issues and any solutions proposed should be based on the customer business requirements
• Technical leadership for incident analysis, incident management and root cause analysis.
• Playing a consultant’s role keeping customer informed about the recovery plans, convincing customer of the cause to the incident occurred, able to put in place action plans to prevent similar issues in future and work closely with the account team to improve the customer’s IT infrastructure & practices thereby meeting the customer’s uptime goals
• Able to understand the customer incident holistically, drive the incident resolution such that the customer experience and meeting the customer expectations always the top priority.
• Engage and lead the additional HPE technical resources (peer Engineers, HPE Engineering, field engineers, management, 3rd party vendors if applicable) to provide fast problem resolution
• Assisting the account team with complex proactive tasks, change management and any new projects within the account

Education and Experience Required:

• Bachelor’s degree in computer science/engineering or related field 5+ years’ experience in any of the following product lines.
• HPE Compute Technologies - Proliant servers, Blades, Apollo Servers
• HPE Storage products - 3PAR, Primera MSA, Brocade SAN, Storeonce etc.
• Virtualization, Vmware , ESXi, Linux, Microsoft  technologies
• Exposure to cloud computing technologies

Added advantage if the candidate

• Proven collaboration and effective communicator to internal and external customers
• Advanced troubleshooting skills in heterogeneous environment
• Able to lead and drive the complex problems

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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https://twitter.com/HPE_Careers

#remote

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#indonesia

#servicesandsupport

Job:

Services

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.