Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).
So, if you want to join a “Best Place to Work” company and make the world say wow, let's talk.
Customer Success Representative, Media Cloud Services
Sony Electronics, Inc., based in San Diego, CA, is the U.S. headquarters of Sony Corporation, headquartered in Tokyo, Japan. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its motion picture, television, computer entertainment, music and online businesses make Sony one of the most comprehensive entertainment and technology companies in the world.
Position Summary:
The Sony Ci team is looking for a Customer Success Representative who loves solving problems, is fascinated by media workflows and thrives on making customers happy. Our CSR’s are vital to the growth of our business as they help guide customers to get the most value out of our Ci Media Cloud SaaS service ( see https://sonymcs.com ).
Our customers span multiple industry segments across media, entertainment and sports. You’ll interact with a dynamic set of users spanning production/post production, broadcast, marketing and operations to help troubleshoot technical and non-technical issues, provide training, create helpful content and assist with customer onboarding.
You’ll also interact directly with our incredible product and engineering teams to ensure customer feedback is captured and shared and to get answers to questions that may be just beyond your reach.
A strong familiarity with content creation and media workflows is a big plus.
Sony MCS leverages Customer Success methodologies in order to attain and deliver the highest quality of service to all customers and prospects. Issue identification, customer communication, issue tracking, internal communication are all vital elements of the position.
Responsibilities:
Qualifications:
The anticipated base pay range for this position is $36,000.00 to $47,000.00. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
In addition to a competitive base salary this position is also eligible for a bonus, and a comprehensive benefits package including healthcare benefits (medical, dental, and vision), paid medical leave after three months of employment, a 401k plan with matching company contributions, vacation time, education assistance, student loan assistance program, eighty hours of paid sick leave time annually, and up to twelve weeks paid parental leave after six months of employment.
Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC.
Sony Electronics Inc. and Sony of Canada Ltd. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at talenthelp@am.sony.com, or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.
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