Student Services Clerk II

To implement University Student Affairs programs for native and international students. Provides to students advice/information on Academic and Personal issues throughout their studies at the University.

MAIN DUTIES, RESPONSIBILITIES & OBJECTIVES

• Provides advice and guidance to students within the framework of University’s Students Affairs Services
• Coordinates the various Student clubs within the University
• Researches and performs student counseling related to cultural activities, academics and student life
• Interprets and implements University policies and regulations in student affairs
• Recommends modifications in policies and procedures to upgrade services offered
• Actively participates in the events organized by the Office of Student Affairs
• Provides customer support by responding to student email and telephone inquiries, handling problems coming from prospective and current students
• Represents the University to the different venues, conducting campus presentations and campus tours
• Provides accurate information about academic policies, university regulations, program requirements, procedures, and other university information
• Assists students in monitoring and evaluating their academic progress and keep track of students’ performance
• Knows about specific course sequences that are required in the major - particularly those taught by other departments; determines that the student has had adequate preparation (e.g., prerequisite courses) for courses that are recommended
• Assists students in deciding how to utilize their elective courses to best meet their goals
• Matches students' needs with available resources and make appropriate referrals
• Keeps track of any changes in degree programs or requirements
• Helps students prepare paperwork necessary to meet program requirements, such as adding/dropping courses, withdrawal from courses, course substitutions, waivers and application for graduation
• Discusses how course work is applicable to careers
• Keeps careful records of each advising session and of the advice given to students.

COMPETENCIES

• Collaboration
• Student Focus
• Accountability

OTHER RESPONSIBILITIES & ATTRIBUTES (NOT DIRECTLY RELATED TO THE POSITION)

• Accepts other collateral duties including the assisting of students and administrative work as are usually associated withnthis position and may be prescribed by the University.
• Exercises strong interpersonal, communication and analytical skills

Note: This is an outline of the main duties and responsibilities involved in the particular position. Additional or other ad-hoc duties may deem necessary occasionally.