Client Delivery Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are currently seeking a Client Delivery Manager specializing in technology delivery to join our JLL Technologies Client Delivery team. The primary purpose of the role is to lead the deployment of winning solutions for prospective clients including managing effective communication between multiple teams including engineering, product and client team, managing and mitigating the project risks and assuring client satisfaction with the delivery.

The Delivery Manager is responsible for providing technical project planning, management and execution for JLL clients to ensure alignment with overall business strategy.  Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

About JLL Technologies –

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Our offerings focus on the following: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.

What this job involves

As a Client Delivery Manager at JLL Technologies, you will be directly responsible for

• Evaluating complex requirements among multiple stakeholders and interpreting requirements needed to complete delivery
• Managing support of the deployed solution cooperating with analysts, implementation specialists, engineers, and testers
• Designing solutions to complex client problems
• Managing and reporting delivery risks and issues
• Managing change control process
• Managing user acceptance testing and release plans
• Managing communications with stakeholders, business transition team, and business and IT management
• Maintaining thorough knowledge of customer segments and customer needs
• Maintaining thorough understanding of product features and functionality
• Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
• Assisting in documenting business needs and identifying appropriate technology solutions

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Knowledge, Skills and Abilities

• IT Project management w/concentration on software delivery management
• Demonstrated expertise in CRE applications
• Business analysis and requirements gathering
• Cross functional team coordination
• Relationship management and communications
• Proven ability to navigate in a large matrix organization
• Excellent attention to detail
• Self-motivated, able to set priorities and work autonomously
• Customer service focus
• Knowledge of real estate industry preferred

Education and experience

• Bachelor’s degree required, preferably in information systems, computer science, or business administration
• PMI or equivalent certification preferred
• Six Sigma certification or exposure preferred
• Minimum of 10 years of work experience in IT industry or department
• Minimum of 7 years of work experience in leading IT programs
• Experience in managing simultaneous complex projects from inception to successful completion
• Experience in real estate Industry a plus

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.