Clinical Payments Manager- Payment Delivery, Investigator Payment Management

BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:

The Clinical Payments Manager for the EMEA region will undertake global portfolio activities to provide specialized support and assistance to the Investigator Contract Management (ICM) team and other Departments, as needed, which are involved in the planning, execution, tracking and management of global clinical trial payments which may be subcontracted to an external service provider or managed internally. This position requires the ability to apply critical and innovative thinking to the performance of administering accurate and timely payments to clinical investigative sites.

Essential Functions of the job:

• Manage and oversee the work of individuals and vendors who contribute to accurate and timely clinical investigative site payments and may indirectly manage matrix teams as appropriate.
• Sets priorities for the team to ensure task completion.
• This role manages and completes complex to non-routine investigator payments processes.
• Key focus will be facilitating accurate and on time payment, investigator payment administration, and customer service to internal and external stakeholders including Global Clinical Operations (GCO) and investigative sites.
• Manages payment vendor deliverables to ensure that investigative sites are paid on time and accurately.
• Works with payment vendor to ensure that investigative sites’ payee accounts are set up within the required time limit for site payments.
• Liaise with ICM teams regarding payment terms in investigator agreements.
• Communicate with sites and clinical teams regarding payment questions or updates.
• Identify, evaluate, and manage risks by developing mitigation strategies, alternative solutions, resolve issues, action item follow up, etc., in collaboration with cross functional and/or matrix teams.
• Manage payment related process activities performed by team to support rollout and optimization of vendor payment systems, reporting tools, and internal dashboards.
• Provide excellent customer service and timely site issue resolution.
• Oversee the maintenance and update of payment tracking information in Smartsheet and/or PowerBi.
• Manage the team’s setup and maintenance of financial files throughout the course of the study including payment documentation, investigator financial files and amendments in accordance with ALCOA+C guidelines.
• Work with team to successfully reconcile all study payments on a routine basis and provide financial reports to clients, as requested.
• Develop and facilitate investigator payments training. Act as the Subject Matter Expert of Payment Delivery to business partners and stakeholders globally.
• Assess knowledge and/or quality gaps of Payment Delivery team and determine appropriate training plans and/or needs in collaboration with management team.
• Review, develop, and manage workflow and work process standards to ensure that Payment Delivery activities are following regulatory and company requirements.
• Participates in establishing IPM departmental and cross-functional policies and procedures.
• Provide site payment documentation for sponsor audits, as requested.
• Understand and follow project specific and BeiGene policies and procedures.
• Generate investigative site payment reports for project team review (if applicable).
• Liaise with GCO staff and site payment vendor regarding site payment issues.
• Assist in the development and testing of CBO systems and standard processes.
• Assist team with troubleshooting payment issues, in a timely fashion.
• Identify and work to deploy process improvements.
• Perform other duties as assigned by management.

Qualifications:

• Bachelor’s degree from an Accredited College
• Minimum 5 years’ experience in finance, biotech, pharmaceuticals, or a related field in the biotech/pharmaceutical industry
• Working knowledge of clinical trial payment process and familiarity with investigator contracts, budgets, and payments;
• Experience in people management.
• Understanding and knowledge of Clinical Trial Management System (CTMS).

Preferred Qualifications:    

• Previous interaction with operational project teams and investigative sites.
• Public speaking - comfortable in delivering instruction to small -medium size groups.
• Strong networking abilities and an ability/willingness to work with internal and external stakeholders across the globe.
• Strong analytical skills
• Demonstrated problem-solving and critical thinking skills, attention to detail and performance of duties.
• Good organizational and time management skills
• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills to drive achievements of objectives.
• Ability to interact on an elevated level with GCO, ICM, and other functional departments to provide insight on status of investigator site payments.
• Demonstrate a solid understanding of the regulatory implications of contracts as related to clinical research.
• Customer oriented with the ability to interact professionally with all organizational levels, across functional areas and across global regions.
• Strong computer skills with an ability to access and leverage technology alternatives.
• Flexible and adaptable to modern technologies and rapidly changing environment.
• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
• Self-motivation with the ability to work under pressure to meet deadlines.
• Works well independently and in a team environment.
• Detail and process oriented
• Positive attitude and approach

Computer Skills:   

• Advanced knowledge Microsoft Office - Word, Excel, Power Point and MS Outlook; Smartsheet, SharePoint, MS Teams, MS Project

Travel: As needed.

BeiGene Global Competencies

When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

We are proud to be an equal opportunity employer and we value diversity. BeiGene does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.