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Customer Support Representative I

Remote:

Full Remote

Contract:

Full time

Salary:

27 - 29K yearly

Experience:

Entry-level / graduate

Work from:

Tunisia, Tennessee (USA), United States

Offer summary

Qualifications:

Flexible and enthusiastic, Proficient in MS Office products.

Key responsabilities:

Answer inbound calls and emails
Provide excellent customer service support
Maintain confidentiality and professional conduct
Study for and pass FCRA certification exam

VARITE INC Information Technology & Services Large https://www.varite.com/

1001 - 5000 Employees

See more VARITE INC offers

Job description

Pay Range: $14-15/hr

The shift will be 10:30am - 7pm CST, Monday through Friday.

Job Description

The Call Center Representative's primary focus is handling inbound phone calls from consumers who are eligible for Client's and services as well as phone calls from Client's program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This Customer Service Representative position will report to the Consumer Services Supervisor.

At Client, your work will help deliver clarity to our clients' most complex governance, risk, and transparency challenges.

Responsibilities

RESPONSIBILITIES:

Answer inbound phone calls and emails in a contact center environment.
Provide excellent customer service support.
Provide accurate information regarding Client's products, services, and product delivery systems.
Be professional and courteous with callers at all times.
Maintain confidential information in accordance with company procedures and standards.
Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
Work well within a team environment and independently
Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Client .
Other administrative work as needed.
Perform all duties in accordance with company procedures and standards.

REQUIREMENTS:

Must be flexible, enthusiastic and possess good interpersonal skills.
Must be flexible to work additional hours if needed when high call volume is anticipated
Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
Excellent interpersonal and communication skills (listening, verbal, written)
May be asked to be available for on-call after hours phone support as needed by the business.
Sitting for long periods of time in close proximity to a computer screen is required.
Excellent written and verbal communication skills that help represent diverse communities
Experience working with diverse teams

Experience: