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Manager, Client Delivery at Gain Theory

Remote:

Full Remote

Contract:

Full time

Salary:

70 - 140K yearly

Experience:

Mid-level (2-5 years)

Work from:

District of Columbia (USA), United States

Offer summary

Qualifications:

3-5 years experience in media, analytics, consultancy or similar industries, Bachelor’s degree with quantitative understanding, Deep understanding of marketing and media, Proficient in project and client relationship management.

Key responsabilities:

Drive optimal client project processes
Present to senior client stakeholders
Deliver high-quality client materials
Develop strategic insights and recommendations
Contribute to team learning and knowledge sharing

Gain Theory Non-profit Organization - Charity SME https://www.gaintheory.com/

201 - 500 Employees

See more Gain Theory offers

Job description

Who we are & what we do:

Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth.

Growth is the defining characteristic of successful organisation and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits that are above the industry average. We deliver:

Data strategy, harmonization, and visualization.
Advanced analytics and modelling, including MMM, attribution and unified measurement, testing, segmentation, behavioural sciences, choice analytics, simulation, war gaming and forecasting.
High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking and activation planning.

At Gain Theory, we love accelerating growth for our people. As a Gain Theorist, you will need to demonstrate behaviours which support our values.

Our values are: Be Curious, Be Positive, Act with Consideration and Make it Better. You can read more about our values here: www.gaintheory.com/our-culture-people-and-value

Role Description

A Client Success Manager supports the client success team in delivering cross functional marketing effectiveness results that vary based on the type of engagement. Our projects include a hybrid of marketing optimization consultancy and client service – with every action aimed at driving client growth and satisfaction.

They work with internal Analytics and Data teams to provide an integrated perspective to clients. They also work externally with our client partners to deliver results and complete projects efficiently and on time.

Key Activities & Accountabilities

Drive optimal client project processes for work delivery and client satisfaction.
Support day to day project management, including leading cross functional internal and external meetings.
Regularly present to senior client stakeholders (and prospective clients on new business opportunities).
Learn & own client adoption of proprietary technology (Gain Theory Interactive)
Deliver high-quality client materials in line with strategic objectives.
Develop strategic insights and recommendations focused on client’s business priorities and growth goals.
Contribute to collaborative team learning and knowledge sharing to strengthen capabilities.
Support with client growth initiatives and new business pitches.
Cross-collaboration with analytics, data, and ops team members to ensure a well-functioning team with high levels of satisfaction.
Maintain a strong focus on the media, marketing effectiveness & analytics industries as well as those of our clients.

KPIs and Success Factors

Consistent, efficient and timely delivery of projects
Client Satisfaction: Performance, Preference and Likelihood to Recommend
Active Client Stakeholder #s
Influence of Client Stakeholders
Value Generated for Clients
Client Advocacy

Critical Capabilities

3-5 of years of experience in media, analytics, consultancy or similar industries
Bachelor’s degree minimum (with quantitative understanding)
Deep understanding of marketing & media across categories/industries
Awareness of a variety of media measurement approaches (Market Mix Models, Attribution, Lift Tests etc.)
Data and analytical interpretation skills to bring GT insights to life for a client audience.
Proficient in supporting project and client relationship management.
Committed to supporting quality assurance and best practice adherence.
Effective communication and interpersonal skills to aid team collaboration.
Lives and breathes Gain Theory values.

Key Interfaces & Relationships

Gain Theory Clients
Media agencies and other data providers
Client Success team members
Data, Analytics and Operations teams
Strategy and New Business

***Must be in PST Timezone***

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

$70,000—$140,000 USD

Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Gain Theory is a WPP-owned consultancy. For more information_,please visit please visit our website and follow Gain Theory on our social channels via LinkedIn and Twitter.

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