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VIP Account Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
APAC

Offer summary

Qualifications:

2+ years account management experience in finance/trading, Product knowledge in exchange or trading firms.

Key responsabilities:

  • Primary contact for VIP clients
  • Expand client relationships and identify growth opportunities
  • Assist clients in navigating Flipster's product offerings and updates
Flipster logo
Flipster Fintech: Finance + Technology Scaleup https://flipster.xyz/
51 - 200 Employees
About Flipster
Futures In Your Pocket Flipster is a fast-growing cryptocurrency derivatives trading platform with a mobile-first approach. With a 560% monthly sign-up growth and 4938% monthly trading volume growth, Flipster is the go-to exchange for users across 87 countries. Offering a diverse selection of over 160+ tokens, Flipster offers leverage of up to 100x, all available through our lightning-fast, intuitive, and secure app. Traders have the freedom to make instant flips, monitor their portfolios, and capitalise on market movements—anytime, anywhere. Reimagine futures trading with Flipster—fast, fun, and frictionless. Get started at flipster.xyz or download the app on the App Store and Play Store.
See more Flipster offers

Job description

🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a VIP Account Manager at Flipster
Flipster is seeking an experienced professional from the crypto industry to provide account coverage and support business growth. This role will leverage relationship development and account management skills, combined with comprehensive knowledge of the Flipster platform and trading, to assist VIP clients. The Key Account Manager will contribute to building better product solutions for VIP clients and foster their growth on the Flipster platform.


Responsibilities
  • Serve as the primary point of contact for multiple VIP clients.
  • Expand relationships with existing customers through sustained communication and an understanding of their needs.
  • Identify growth opportunities for clients and acquire resources to help realize these opportunities.
  • Assist clients in navigating Flipster’s product offerings, VIP structure, and key updates and changes on the platform. Provide support for client VIP upgrades and other product configurations.
  • Analyze user behavior, track status, uncover hidden needs, and write key customer analysis reports for major clients.

    • Qualifications
  • At least 2 years of experience in account management or sales roles within financial/trading institutions.
  • Product knowledge from working in exchange, broker, or trading firms.
  • Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client activities.
  • Excellent communication skills and the ability to be flexible in a variety of situations.
  • Ability to work under pressure.
  • Passionate about crypto, with industry experience highly preferred.
  • Native proficiency in Korean, both verbal and written.
  • Business proficiency in English.
  • Proficiency in Mandarin is a plus.

    • Hiring process
  • CV Submission
  • 1st round interview
  • 2nd round interview

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Fintech: Finance + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Client ServicesProduct KnowledgeUser Analysis

    Other Skills

    • Verbal Communication Skills
    Are you interested?

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