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Seasonal Customer Service Associate

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Previous similar position experience in customer support or operations, Customer focused with excellent English communication skills (C1 level), Tech-savvy with a strong internet connection and PC/laptop with webcam.

Key responsabilities:

  • Assist US partner via email/live chat, providing order updates and support
  • Coordinate exchanges, edit orders, and identify specific apparel designs
  • Work from home, rotating shifts available (3 PM - 12 AM / 9 PM - 6 AM)
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HKR Scaleup https://hkr.team/
51 - 200 Employees
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Job description

Hi there! At HKR, we took out our map 🗺️ and compass 🧭 and we’re currently on the lookout for new talented people in the Philippines to join our team in the shoes of a Customer Service Associate, assisting one of our US-based partners. 🇺🇸

Btw, HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy:
Whatever you are, be a good one” - Abraham Lincoln.

To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").

What you'll be doing?
  • 🔹 You will assist our US partner by communicating with their customers in English; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! 😮‍💨)
  • 🔹 You will provide an order status update (tracking links, emailing printers, etc.);
  • 🔹 You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
  • 🔹 You will offer support in editing their orders (shipping address/info, item details);
  • 🔹 You will make inquiries and identify specific apparel designs customers are looking for on our site.

  • About you
  • 💥 You come with previous experience in a similar position, having a background in customer support or customer operations;
  • 💥 You worked as an individual contractor in one of your past companies;
  • 💥 You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;
  • 💥 You have the ability to maintain composure and customer focus while troubleshooting and solving issues;
  • 💥 You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;
  • 💥 You are tech-savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOE).

  • About the job
  • ➡️ You will be able to work from your awesome pajamas from the comfort of your home;
  • ➡️ While we typically work 3 PM - 12 AM, we want to offer our partners in the US the ability to work on a second shift (9 PM - 6 AM) and during weekends. Don’t worry; you’ll be able to switch around, and we’ll adjust to what you need but putting this out there so that you know what’s expected of us (this means you too);
  • ➡️ The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.

  • Perks
  • 💰 Great pay, working as an independent contractor
  • 🏠 Remote, full-time job
  • 🕐 Rotating shifts: 3 PM - 12 AM / 9 PM - 6 AM schedule (with 1 hour of lunch break 🍕)
  • 🥳 Start-up culture, young team, no egos, no BS
  • About Us

    ✨ At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.
    ✨ Transparent culture, tech-savvy, and quick decision-making.
    ✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.
    ✨ Fantastic mix of US clients with more to come.
    ✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.
    ✨ Ideal for creative minds who love contributing ideas and improving processes.
    ✨ Oh... and we don't waste time in useless meetings.

    Location

    🧭 Based in Bucharest and Cluj, Romania, but also in New York, US, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.

    Required profile

    Experience

    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Technical Acumen
    • Optimism
    • Troubleshooting (Problem Solving)

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