Consumer Care Agent (German Native), Engagement Specialist

The rol

This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.

Requirements

What will you do?

• The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Customer Care performance.

Who you are?

• Customer service oriented, organised and attentive to detail.
• Sociable person who enjoys customer service and generating good engagement with everybody.
• You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
• Nice to Have: Spanish or some other language (we speak English so don't worry if you don't speak Spanish).
• Availability to work full time.
• Availability to be hired in Spain.
• You must be located in Spain.

Benefits

• Enjoy 23 days of annual leave to relax and find your inner Zen🧘🏻
• You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style! 🎊🥳
• Join our team and experience the incredible benefits of having major medical insurance coverage! 🩺
• You have a connectivity allowance for expenses that may be incurred by remote working. 🛜
• Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards! 🤩
• You are welcome to bring your furry friend to the office! 🐶🐱
• Hybrid Work Environment 👩🏻‍💻
• Work at your own pace with our flexible working hours 🌟
• Exciting opportunities for career growth! 💯
• Get ready for a rewarding opportunity! As part of this incredible role, you will have the chance to contribute your skills and time for a noble cause. Join our team and you will have the option for a 40 life-changing volunteer hours every year. 🌎

Why you should join us?

At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.