Field Service Engineer - North Carolina

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI.

We are looking for a Field Service Engineer to join our team as a telecommuter as you will be traveling to customer locations in the North Carolina region.

This position is responsible for working at customer sites to provide on-site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility.

What You Will Do

• Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical, or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team.
• Includes un-crating the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup, and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
• Initial and on-going formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI| Inkjet customers regarding the need for additional training.
• Provide detailed technical feedback via a EFI Inkjet Case Management System (CMS) during and after each customer visit following EFI Inkjet guidelines.
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.
  
  

Role

This role might be a good fit if you:

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
• Demonstrated customer management skills, strong commitment to customer satisfaction
• Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
• Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)
• Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems and basic networking protocols
• Working knowledge of materials and chemicals used in the printing industry highly desirable
• In-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications
• Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements
• Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"
• Frequently lifting objects up to 70lb.
• Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.
  
  

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”

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