CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
We are looking for the head of the customer research team. The team is responsible for conducting quantitative and qualitative market and customer research, disseminating the findings to stakeholders, and conducting activities that promote service and product changes based on the insights gained.
Current team composition - CX researcher, UX researcher, Research ops. The team's native languages are English and Russian, and intra-team communication is in English.
The team conducts in-depth interviews, UX testing and audits, market research, user behavior analysis on internal data, workshops based on research results, and facilitation sessions to form aspiration-to-be processes or products. The main research markets are Europe, the USA, and Latin America. Objects of change: digital products and service processes (sales, onboarding, ongoing support)
Responsibilities:Communicate with C-level stakeholders to develop an understanding of the situation in the company and prioritize areas for research and changeCommunicate with M-level to understand problems in related departments and monitor the implementation of changesCommunicate constantly communication with the CPO (direct supervisor) to synchronize current activities and strategic plansLaunch and manage research projects, utilizing team resources as well as external contractorsPresent research results at the C-level, facilitating discussions on results. Generate concrete solutions or action listsDeveloping and promoting customer-centricity within the company, by demonstrating the results that are achieved through customer focus in the companyManaging and developing the team, conducting 1 on 1, conducting annual assessments, and tracking employee progressAttending events to build personal connections with customers and gain insightMinimum Candidate Requirements:8 years of overall experience in the client research field4 years of experience in research project managementExperience in managing own research teams for 2 yearsKnowledge of English at least C1 level - written and spokenExperience working in companies with digital products Successful cases of implementation of research results into the company's products and business processesPersonal experience in organizing and conducting internal workshops and sessions to stimulate discussions on research results and formulate actions to change the situationExperience in team management, and building horizontal and vertical relationships in the company. Building long-term relationships with clients to conduct researchHigh level of hard skills in quantitative and qualitative research methodsWould be an advantage:Experience in customer experience research in a B2B environmentExperience in fintech companies with an understanding of why compliance and security are such important components of a companySuccessful personal experience conducting research in English languageUnderstanding of cryptocurrency and using it as a means of payment, not just an investmentProven research cases with monetized effectiveness Research experience in the US and Eurpoean marketsKnowledge of Russian languagePossesses successful cases of applying design thinking, service design, JTBD approach and can tell us about themPossesses collaboration spaces (Miro), interview processing and insight management services (Condens), task managers (Jira), knowledge library (Confluence)Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;
- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";
- Baltic TECH Awards - “Blockchain: Company of the Year”;
- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;
- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;
- EiGE Awards - “Best Payment Provider in 2023”;
- MiGEA Excellence Awards - “Best Crypto Payment Provider”;
- SiGMA Balkans - “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 9 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
