Pre Procedure Assistant (PPA) at Batash Endoscopic Weight Loss

Position Overview:

In this Assistant role, you will be supporting potential patients across the last phase of the sales funnel & prepare them for their procedure at Batash Endoscopic Weight Loss (BEWL). You will be responsible for supporting Patient Sales Account Manager (PSAM) to drive the pre-procedure process including holding introduction calls to procedures, ensuring special clearances where needed, and conducting pre-procedure calls to confirm key details.

Company Overview:

At BEWL, we provide our patients with long-term weight loss solutions in an outpatient setting at a lower cost and with a faster recovery than traditional bariatric procedures. Many of our patients achieve BMI losses of 20% or above, a level of weight loss that significantly impacts their well-being, mood, energy, and health. With over 3,000 procedures performed, our patient-focused, outcomes-oriented organization is the #1 leading provider of endobariatric procedures in the United States, and we plan to stay at the leading edge of this transformative space in the weight loss industry.

Why people love working at BEWL:

• Play a key role in driving BEWL’s sales funnel and take it to the next level as we look to grow the company 2-4x+ over the next 5 years
• Work in an agile, patient-centered healthcare provider committed to supporting our patients across their entire weight loss journey
• Work in a world-leading outpatient practice offering best-in-class healthcare solutions available to patients from all walks of life
• Work with entrepreneurial, ambitious, caring colleagues and help our patients make a real, lasting impact on their quality of life, health, and happiness

Top responsibilities:

• Hold pre-procedure introduction calls to confirm procedure date and review top steps needed before the procedure (e.g., bloodwork, pre-procedure call)
• Share & review key pre-procedure instructions for patients (e.g., liquid diet, etc.)
• Locate, collect, and organize all key clearance/medical forms including blood, physical check-ups, and special
• Work with out-of-state patients to review instructions for day of, post-discharge, and 24 hours after for follow-up (e.g., hotels, chaperones)
• Identify & report any issues with patient data to-date or any risks (e.g., lead expresses concern or uncertainty)
• Identify items the patient is missing ahead of their procedure and either resolve the gap quickly if possible, or alert fellow team members in timely manner to resolve issues

Qualifications:

• Fluent in English and Spanish
• 2-3+ years experience in a sales or client-facing role (e.g., customer support, account management)
• Strong attention to detail to ensure post-consult processes are completed efficiently
• Work and act with integrity and a high degree of autonomy & self-sufficiency