Offer summary
Qualifications:
At least 3 years of Account Management or Customer Success experience, Experience in SaaS & working with Enterprise Level customers.
Key responsabilities:
- Build relationships with Enterprise customers through communication and meetings
- Develop strategic plans supporting business goals & guide customer journey
- Innovate strategies to increase engagement, growth, and customer advocacy
- Manage metrics contributing to team goals around adoption, retention, and advocacy
- Champion customer insights, share success stories, and support change management