Offer summary
Qualifications:
5+ years experience in SaaS or E-commerce customer success, Experience in management consulting preferred, Expertise in post-sale processes optimization, Strong quantitative and qualitative analytical skills.
Key responsabilities:
- Develop projects to enhance customer success journey
- Collaborate cross-functionally to align goals
- Implement scalable processes and systems for efficiency
- Track, analyze, and report KPIs for customer success initiatives
- Deliver programs impacting key metrics