Membership Operations Manager

Natcast (short for The National Center for the Advancement of Semiconductor Technology) is a new, purpose-built, non-profit entity created to operate the National Semiconductor Technology Center (NSTC) consortium, established by the CHIPS Act of the U.S. government.

Working at Natcast represents an opportunity to help extend America’s leadership in semiconductor technology, significantly reduce the time and cost of moving from idea to commercialization, and build and sustain a semiconductor workforce development ecosystem.

These efforts to advance semiconductor technology and seed new industries built on the capabilities of a wide range of advanced chips hold the potential to benefit the country and the world for generations to come.

Membership Operations Manager 

In this role, you will be responsible for the day-to-day management of the NSTC's membership program, focusing on operational excellence, data management, and reporting, ensuring the smooth running of membership processes and providing critical insights to support strategic decision-making. 

Every day, you will oversee membership application, renewal, and onboarding processes, develop and maintain membership reports, dashboards, and KPIs, and collaborate with various teams to support membership growth and retention initiatives. 

To thrive in this role, you must have 5+ years of experience in membership management or a similar role, advanced proficiency in CRM/AMS systems, strong data analysis and reporting skills, and excellent attention to detail and organizational abilities. 

Natcast is a purpose-built, non-profit entity established by the CHIPS Act to operate the National Semiconductor Technology Center (NSTC) consortium. As a key component of the CHIPS and Science Act, Natcast is dedicated to advancing semiconductor R&D in the United States, convening government, industry, and academia to address the most challenging barriers to technological progress in the domestic semiconductor industry. This reflects a once-in-a-generation opportunity for the U.S. to drive innovation, set standards, and re-establish global leadership in semiconductor design and manufacturing. 

The Membership Operations Manager plays a crucial role in ensuring the efficient and effective management of NSTC's membership program, directly contributing to the organization's mission of fostering collaboration and driving innovation in the semiconductor industry. This position offers the opportunity to make a significant impact on the growth and success of the NSTC consortium by optimizing membership processes and providing valuable insights for strategic decision-making. 

Responsibilities 

• Implement, manage and optimize the association's CRM/AMS (Customer Relationship Management/Association Management System) 

• Oversee membership application, renewal, and onboarding processes 

• Develop and maintain membership reports, dashboards, and KPIs 

• Analyze membership data to identify trends, opportunities, and areas for improvement 

• Collaborate with the Director of Membership Engagement to support membership growth and retention initiatives 

• Collaborate with the accounting team to manage membership billing and payment processes 

• Ensure data accuracy and integrity within the membership database 

• Develop and document standard operating procedures for membership operations 

• Provide technical support and training to staff on CRM/AMS usage 

• Coordinate with other departments to ensure seamless integration of membership data across the organization and its systems 

Required Skills and Experience 

• 5+ years of experience in membership management or similar role 

• Advanced proficiency in CRM/AMS systems (e.g., Salesforce, iMIS, or similar) 

• Strong data analysis and reporting skills 

• Excellent attention to detail and organizational abilities 

• Proficiency in Excel and data visualization tools 

• Bachelor's degree in Business Administration, Information Systems, or related field 

• Association management experience preferred 

• Database management and optimization 

• Process improvement and automation 

• Data analysis and visualization 

• Project management 

• Customer service orientation 

Natcast is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, military status, or any protected attribute. We encourage qualified candidates from all backgrounds to apply and join us in our mission. If you require accommodation at any stage of the application process due to a disability, please let us know. 

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