Senior Product Manager, Accounts - Ritchie Bros.

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 14 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding; IAA, a leading global digital marketplace connecting vehicle buyers and sellers; Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

Job Summary: 

We are seeking a dynamic and experienced Senior Product Manager to create a single-account experience for customers within our B2B marketplace. The ideal candidate will have a strong background in identity management and customer data, and previous success in identity solutions.

Key Responsibilities:

• Product Strategy and Vision: Develop and communicate a clear product vision and strategy for customer accounts and data. Align this vision with the overall business goals and ensure stakeholder buy-in.

• User Needs Analysis: Conduct thorough user research to understand the needs and pain points of customers' accounts experience. Translate these insights into actionable product requirements.

• Project Management: Oversee the end-to-end product development lifecycle from ideation to launch. Work closely with engineering, design, and QA teams to ensure timely delivery of high-quality products.

Required Qualifications:

• Experience: 5+ years of product management experience, with a focus on customer accounts and data.

• Identity Management Expertise: Proven experience working with customer accounts and data.

• Technical Skills: Ability to work closely with engineering teams and understand technical constraints and opportunities. Experience with data integration and API usage is a plus.

• Analytical Mindset: Strong analytical skills with the ability to use data to drive decision-making and product improvements.

• Communication Skills: Excellent verbal and written communication skills. Ability to clearly articulate complex concepts to diverse audiences.

• Leadership: Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously. Strong problem-solving skills and a proactive approach to challenges.

• Education: Bachelor’s degree in Business, Computer Science, or a related field. MBA or advanced degree is a plus.

Preferred Qualifications:

• Experience in a B2B technology company.

• Familiarity with Agile development methodologies.

• Strong customer empathy and a passion for improving user experience.

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.