Job Description:
Paving the way in Digital Transformation
DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC!
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.
DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin’s Top 15 Companies in the Philippines.
Guided by our people-first philosophy, we embrace a flexible and agile work experience adopting a Virtual First model (#DXCFLEXperience) as our primary way of working.
This means that most of us will continue working virtually, benefiting from the flexibility, security and convenience of remote working.
You will be tasked/assigned the following:
- Responsible for Technical Content of the Incident Management Services.
- Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.
- üGood awareness of the customers business and in-depth knowledge of the customer’s environment and support processes.
- Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
- Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.
- Support and assist the Technical Supervisor for documentation libraries for responsible areas, ensuring compliance with internal standards; also accountable for updating the documentation.
- Be the escalation of Application Operations Support Engineer 1, you will be responsible in working with the vendor and with the customer as needed.
- Be responsible in creating and updating technical documents the Level 1 engineer will follow for support.
- Contribute in quality and productivity improvement projects, providing analysis of information.
- Ensure the following of processes and best practices outlined by the Technical Supervisor and Management.
- Provide technical consultation as Subject Matter Expert (SME) to the Shift Manager / Ops Lead or Service Run Lead
- Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
- Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates.
You will be considered if you possess the following qualifications:
• Graduate of a bachelor’s degree in computer science or equivalent courses
• May have experience in providing support to customers using incident, requests, problem and change management.
• Led or performed similar role or as primary support role for one or more service or technology area.
• May have worked to a minimum of 2-year technical knowledge of the applicable technology that you will be responsible for the list of technologies below, marked in bold are major technologies.
o Application Management: Application Support, Application Development, Application Testing
o Batch Job: Filetransfer, Feedhub, Autosys and Batch
o Webhosting/Middleware: Weblogic and JBOSS
o Database: Oracle, MySQL and SQL
o Monitoring tools: Dynatrace, Splunk, Grafana, Kibana, Azure App Insight
o Platform: Linux, RedHat and Windows
o Cloud Technologies: Microsoft Azure (IaaS, PaaS), Web
o Scripting/ Automation: Powershell, Bash, Ansible and Artifactory
o DevOps: Jenkins, GitHub, AutoRabit, Agile,
o Ticketing Tools: Jira-Confluence, SNOW, SM9
Others: Informatica, OpenShift, EDH, Cognos, Salesforce, Pega, OpenShift, Informatica, Ignio, Hadoop (Cloudera), Databricks, Enterprise Data Hub (EDH), Enterprise Data Gateway Environment (EDGE), and Customer Experience Data Platform (CxDP).
• Candidate must be able to demonstrate troubleshooting and problem-solving skills.
• Demonstrated leadership skills in a collaborative working environment.
• Possess knowledge in IT Infrastructure and System Administration
• Candidate must demonstrate excellent verbal and written English communication skills.
• Excellent understanding of ITSM\ITIL processes, preferably ITIL foundation certified.
Work Setup:
- Must be amenable to work onsite
- Must be amenable to work on a 24/7 rotating shift, mostly NALA
You will be rewarded the following benefits:
- Health Insurance (HMO) for you and dependents upon hiring
- Life Insurance coverage from day 1 of employment
- 15 - 20 Days Vacation and 15 Days Sick Leave
- Expanded maternity leave up to 120 days and Maternity Benefits
- Expanded paternity leave up to 30 days
- Non-Taxable Allowance (De-minimis)
- Company-sponsored trainings upskilling, and certification
- Flexible Working Arrangements (Virtual First)
- Healthy and Encouraging Work Environment
- Recognition and Pay for Performance Culture
- Supplemental Pay (Standby/Shift)
- Covid19 Support
- Retirement Program
- Employee Assistance Program
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
