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Customer Success Manager- US at Cybersixgill

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Experience in customer-facing processes, Technical background in cybersecurity products.

Key responsabilities:

  • Manage customer life cycles
  • Ensure adoption, retention and identify expansion opportunities
  • Mitigate churn risks and initiate new processes
  • Provide technical support to customers
  • Communicate customer needs to internal departments
Cybersixgill logo
Cybersixgill
51 - 200 Employees
About Cybersixgill
Cybersixgill continuously collects and exposes the earliest possible indications of risk, moments after they surface on the clear, deep and dark web. Our proprietary algorithms extract data from a wide range of sources, including content from limited-access deep and dark web forums, underground markets, invite-only messaging groups, code repositories, paste sites and clear web platforms, as well as an unparalleled archive of indexed, searchable historical data from as early as the 1990s. This data is processed, correlated and enriched with machine learning techniques to create profiles and patterns of malicious threat actors and their peer networks, delivering critical insight into the nature, source and context of each threat.Our extensive body of threat intelligence data can be consumed through various solution offerings and integrations, each addressing critical customer pain points and use cases. These solutions are scalable, searchable and seamlessly integrated into existing security stacks, quickly arming enterprises, government and MSSPs alike with accurate, relevant and actionable insights to proactively block threats before they materialize into attacks.
See more Cybersixgill offers

Job description

Description

Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. 


In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.


Responsibilities:

  • Owning and managing your customers’ life cycles:
  • Training and Onboarding of new customers.
  • Assure complete adoption and integration of products within the customer's environment. 
  • Ensure customer retention and identify expansion opportunities. 
  • Actively mitigate churn risks, and work to manage and eliminate such risks.
  • Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence). 
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
  • Provide ongoing technical support to customers, addressing their concerns and requests.

Requirements

  • Prior experience in customer-facing processes in SaaS & B2B environments 
  • Excellent written and oral communication skills in English
  • Hands-on technical background, particularly with cyber security products and services 
  • Strong team player with self-starter capabilities and a proactive approach


Advantages: 

  • Previous experience in a Cyber Threat Intelligence Company - Strong Advantage
  • Spanish communication (written / oral) skills or proficiency in other languages

Expected travel - a few trips per quarter


Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Business Support SystemsCustomer DevelopmentCyber Engineering

Other Skills

  • Proactivity
  • Verbal Communication Skills
Are you interested?

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