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Solution Engineer-Roji

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

4+ years of experience, Technical expertise in Tookitaki Platform.

Key responsabilities:

  • Respond to customer support requests
  • Triage and resolve problems
  • Work with subject matter experts to solve issues
  • Design support strategies for optimal value
  • Monitor job schedules and manage failures
CodersBrain logo
CodersBrain SME https://www.codersbrain.com/
201 - 500 Employees
About CodersBrain
Coders Brain is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. We achieved our success because of how successfully we integrate with our clients.
See more CodersBrain offers

Job description

Greetings from Coder's Brain.
 
Company:  Coders Brain Technology Pvt. Ltd.
Experience:4 + year 
Notice Period: Immediate joiner
Responsibilities:
  • Respond to support requests from customers about the Tookitaki Platform
  • Triage problems related to the Tookitaki Platform and the customer enterprise
  • Work with Tookitaki subject matter experts, data scientists, and engineers to resolve customer issues
  • Assist support management to develop support models that enable fanatical support
  • Design support strategies and services to enable customers to gain optimal value from the platform
  • Learn Tookitaki Platform and keep learning and creating new products, features, and techniques
  • Document customer problems and resolutions
  • Monitor production job schedules where required and attend to failures
  • Meet client SLA and communicate via Freshdesk tools
  • Provide work around solutions for defects raised
  • Develop a career in solution architecture
About company
Give a brief summary of what your company does

Roles and Responsibilities
Outline the activities a person will perform on a regular

Desired Candidate Profile
Specify required technical expertise, previous job experience or certification

Perks and Benefits
Mention salary details like reimbursement, breakup of salary, facilities available

Required profile

Experience

Industry :
Management Consulting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationIssue ManagementToolkitsCustomer Experience Strategy (CX)FreshdeskSolution ArchitectureDecision Models

Other Skills

  • Adaptability
  • Problem Solving
  • Communication
  • Teamwork
Are you interested?

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