Customer Success Manager (m/f/d) / Account Manager (m/w/d)

Be in the center of it, instead of just being there! As a Customer Success Manager (m/f/d) / Account Manager (m/f/d), you will lead our sellers to success and play a key role in the establishment, development and growth of our company.

For this position it's necessary that you speak Flemish/Dutch and English.

For our location in Tongeren, Belgium (hybrid) or Germany (remote) we are looking for you as soon as possible as: Customer Success Manager Marketplace (m/f/d) Belgium / Account Manager Marketplace (m/f/d) Belgium.

It is desired that you come to Cologne 1x/month for the team day.

Please send your application in English. Thank you.

Your tasks

• You are part of the central platform team and play a key role in driving marketplace activities in our Belgian market.

• You are constantly in touch with your partners and develop strategies to support and optimize performance

• You are the first point of contact for your partners in case of questions

• You create regular analyses based on all relevant KPIs to ensure target achievement

• You continuously monitor and improve partner satisfaction and the customer experience

• You have a sense for new market developments and show the partner possible market opportunities

Your profile

• You have business fluent written and spoken Dutch skills

• Knowledge of French is an advantage

• You have successfully completed a degree in business, marketing or e-commerce and/or a comparable professional qualification

• You already have experience in the marketplace or e-commerce sector

• You have strategic thinking skills and ideally experience in the healthcare sector

• You have very good time management skills

• You are not afraid of working with data and figures

• You are willing to take on responsibility and are enthusiastic about marketplaces

• You are a strong communicator and cultivate relationships with internal and external stakeholders

• Good written and spoken German and/or English skills complete your profile

Your benefits

• In order to provide our employees with the best possible support for their individual needs - be it to lead a healthy life, to have enough time for their families or to develop their skills - we offer a wide range of different, location-specific benefits, e.g:

• Flexible working hours: We support you in balancing work and family life or in more

• Training and further education opportunities: In addition to German and English courses, other internal and external training courses are available to you.

• Onboarding: We make sure that you feel at home with us from day one.

• Sports activities: To promote your health and exercise, we offer you membership of the Urban Sports Club in Germany and discount at Sportoase in Belgium

• Team & company events: One team, one goal. Individual team events and regular company events are high on our list of priorities.

• and much more.

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