Regional Service Director – Americas

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.  

This is a rare and exciting opportunity to be part of our dynamic Leadership Team and report directly into the Head of Americas. You will have full empowerment and support to develop the service strategy with a focus on delivering best-in-class service. 

As Regional Service Director, you have the overall responsibility for growing the services business both in revenue and margin. This includes the end-to-end ownership of the services business in the Region, from services sales and technical support, through to services execution and customer satisfaction.

Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals. 

Key responsibilities:

• Collaborate closely with the regional leadership team to formulate and execute a comprehensive strategy aimed at the expansion of our services business within the region
• Champion a culture of exceptional customer service and satisfaction. Monitor customer feedback, address concerns, and implement strategies for continuous improvement.
• Take responsibility for P&L management, cost control, budgeting and forecasting of regional delivery teams
• Provide feedback, mentoring and coaching to managers and leaders throughout the region to foster a culture of excellence, continuous improvement and innovation
• Ensure services growth targets are met in revenue and margin 
• Expand the services portfolio based on local market needs
• Ensure service execution surpasses industry standards
• Uphold industry regulations, quality standards, and best practices to ensure services are delivered in a compliant and efficient manner.
• Manage cashflow and collection
• Implement a continuous improvement mindset by managing and monitoring key KPI’s and service levels and completing root-cause analysis to identify improvement opportunities 

• >15+ years proven success in building and driving high performing teams in service organizations 
• Experience in leading change and transformation
• Experience leading an international service organization, with high performing and geographically distributed teams 
• Ability to define strategic plans for business functions in collaboration with cross-functional stakeholders
• Think out of the box mindset to design and develop new service products in line with market needs
• Demonstrated ability to communicate verbally and in written form, present and influence credibly and effectively at all levels of the organization, including executive and C-level 
• Demonstrated ability to maintain high customer satisfaction (NPS) ratings that meet company needs
• High level of initiative, ability to lead and work well in a team environment, plan and carry out responsibilities with minimal direction 
• Ability to travel up to 30% of the time

Our desired location for this position is Sacramento, California however we are open to other locations in the Pacific North West. Relocation options are available for the successful candidate. 

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $180,000 - $230,000. Several factors contribute to actual salary including experience in a similar role or performing comparable job responsibilities, skills, training and other qualifications.