Bilingual Speaking Customer Service - GCCSA Remote

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What We'll Bring:

• Manage all consumer’s interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to
time by the Team manager.
• Where required, capture all consumer’s details and data relevant to the call/ service interaction accurately and efficiently.
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and
procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving
their issues, and utilizing all the resource tools available.
• Ensures that all product, system, process, and policy knowledge is current to ensure that all oral and written communication, including
emails, consistently demonstrates a knowledgeable and professional tone.
• Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory
information.
• Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality
Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies,
procedures, and Compliance.

What You'll Bring:

• Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is required.
• Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound).
• Excellent French spoken and written communication skills, with a good command of English.
• Excellent customer service skills, including strong listening skills, ability to deal with irate consumers regularly.
A self-starter with strong initiative, the ability to demonstrate a readiness to make decisions, take the initiative, and originate
action.
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• Ability to work remotely, independently, and have a strong sense of duty.
• Excellent interpersonal skills and ability to work in a team.
• Highly computer literate.

Impact You'll Make:

• TransUnion believes in investing in the best people.
• Our dynamic and diverse environment values and promotes the growth of associates in their jobs,
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• roles, and careers.
• The flexibility of working from home.
• Our culture encourages our people to hone current skills and build new capabilities.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Administrator II, Consumer Operations Support