Customer Operations & Support Representative (Dutch speaking)

🎉🚀 Alleo is on the lookout for a dynamic and tech-savvy individual to join our team as a Customer Operations & Support Representative! 🚀🎉

About Us:

At Alleo, we empower companies to provide their employees with flexible and personalized benefits. Our mission is to make a positive impact on people's lives. By collaborating with employers and benefit partners, we strive to enhance the well-being of employees and, ultimately, contribute to the well-being of an entire generation.

We go above and beyond to ensure our users are not just satisfied, but absolutely delighted! We turn hiccups into opportunities to create fantastic customer experiences. If you possess a strong passion for exceeding expectations and prioritizing user satisfaction, then this is the perfect opportunity for you!

About the role:

Your role will be the frontline support for our amazing users, both employees and employers. In addition, you'll work closely with employers to make sure their HR/Payroll systems work seamlessly and troubleshoot integration-related issues.

That’s not all, you will have the opportunity to apply your operational expertise in optimizing workflows and processes, making a positive impact. Making things better and improving the overall customer experience will be your mission, and we can't wait to see the positive impact you'll have! 

‍💻 Here’s what you’ll be doing:

• Serve as the first point of contact for users (employees and employers), providing first-line support via in-app chat and email and addressing technical queries and concerns.
• Work closely with the tech team to identify and implement workflow improvements that enhance the overall customer experience on our platform.
• Assist employers in the integration of their HR/Payroll systems with the platform and troubleshoot integration-related issues as they arise.
• Conduct reconciliation of reports received from our partners to ensure accuracy and consistency in data.
• Optimize partner and support processes to operate efficiently at scale, ensuring a seamless onboarding experience for both employers and employees.
• Develop and refine internal documentation for our knowledge base, ensuring that processes are well-documented and easily accessible to all team members to maintain operational efficiency.
• Keep external user knowledge base up to date.